What Was the HPR Registration Requirement for Existing Pharmacists?

HPR stands for Health Professional Registry. It is part of the broader digital ecosystem for maintaining and verifying healthcare professional information.

For pharmacists, PCI has been working toward integration of pharmacist records with HPR through its digital systems, including the PRTS/DIGI-PHARMed platform.

Aadhaar-based verification is an important component of identity validation in the process. Therefore, existing pharmacists having a BH-P Number were required to complete the applicable validation and HPR-related profile requirements.

What Problem Did Pharmacists Face?

The major difficulty began after a PCI notice issued in August 2026 informed existing pharmacists with BH-P Numbers about the HPR-related requirement and a limited period for completing the process.

Many pharmacists felt that the available timeline was comparatively short. More importantly, the instructions indicated that pharmacists would receive a pop-up after logging into their existing BH-P profile, through which Aadhaar details were expected to be entered for the required verification/KYC process.

Why Did Some Pharmacists Register Directly on the NHA HPR Portal?

Since the expected pop-up was initially unavailable and the completion timeline was limited, many pharmacists tried to find an alternative way to complete their HPR registration.

As a result, some pharmacists went directly to the National Health Authority (NHA) HPR portal and attempted to register themselves.

From the pharmacist’s perspective, this was understandable:

This eventually created another issue concerning duplicate HPR registration for pharmacists who already had BH-P Numbers.

The BH-P Profile Pop-Up Started Appearing Later

After the initial period, the required pop-up became available on the BH-P/DIGI-PHARMed side for the relevant users.

Pharmacists who subsequently logged into their profiles could see the Aadhaar-related verification prompt and entered their Aadhaar details as instructed.

However, another problem then appeared.

Instead of smoothly completing the process, some pharmacists encountered an error/message after entering their Aadhaar number.

Pharmacists Started Raising Grievances and Sending Emails

As the problem continued, affected pharmacists began reporting the issue through PCI grievance channels and official email communication.

The repeated complaints helped bring greater attention to the technical and procedural difficulties being faced by pharmacists.

The overall sequence can be understood as follows:

PCI Issued Further Communication on the HPR Issue

The Pharmacy Council of India subsequently issued additional communications concerning HPR integration and pharmacist profiles.

PCI’s official website has also published information concerning HPR integration, mandatory validation and completion of the HPR profile.

Two important official communications relevant to the present issue include:

• HPR-related communication/instructions for pharmacists
• Duplicate Registration on NHA Portal by Individuals Already Holding BH-P Numbers

These communications are particularly relevant for pharmacists who independently attempted HPR registration on the NHA portal after experiencing difficulties with their existing BH-P profiles.

What Is the Situation as of 12 September 2026?

However, pharmacists should not assume that the problem has automatically been resolved for every individual profile.

What Should Pharmacists Do If Their HPR Problem Is Still Not Resolved?

What If You Already Registered Directly on the NHA HPR Portal?

This is one of the most important questions arising from the recent situation.

If you already have a BH-P Number and independently created an HPR registration on the NHA portal because the expected BH-P pop-up was initially unavailable, do not create another duplicate registration.

PCI has specifically published a communication concerning duplicate registration on the NHA portal by individuals who already hold BH-P Numbers.

Why Was This Situation So Confusing for Pharmacists?

The confusion can be understood by looking at the sequence of events:

1. Notice issued: Existing pharmacists with BH-P Numbers were informed about the HPR-related requirement.
2. Expected pop-up unavailable: Many users initially could not see the required pop-up.
3. Deadline concern: The limited timeline created pressure among pharmacists.
4. Direct NHA registration: Some pharmacists independently attempted HPR registration through NHA.
5. PCI pop-up activated: The required pop-up subsequently appeared for relevant users.
6. Aadhaar/KYC issue: Some users encountered an error/message after entering Aadhaar details.
7. Grievances and emails: Pharmacists started reporting the issue to PCI.
8. Further PCI communication: PCI issued additional HPR-related information and communications.
9. Resolution started: Profile access and HPR visibility started returning for affected users.

Important Advice for Pharmacists

Most importantly, avoid relying solely on random YouTube videos, Telegram messages, WhatsApp forwards or unofficial websites when dealing with professional-registration information.

Always verify important instructions through the official Pharmacy Council of India (PCI) communication.

Frequently Asked Questions (FAQs)

Final Update for Pharmacists

The recent HPR registration issue has understandably caused anxiety among many pharmacists, particularly those who already possessed a BH-P Number and were trying to complete the process within a limited timeline.

The initial absence of the expected pop-up, followed by the later appearance of the Aadhaar/KYC prompt and subsequent profile-access issues, created a confusing situation for many users.

However, the situation is now moving toward resolution.

PCI has published additional HPR-related information and communications concerning duplicate NHA registration by existing BH-P holders and resolution of HPR-related grievances.

Do not create unnecessary duplicate profiles or rely on unofficial registration links.

Disclaimer: This article is intended for informational and educational purposes. HPR registration procedures, deadlines, portal functionality and technical instructions may change. Pharmacists should always verify the latest instructions through the official Pharmacy Council of India and concerned government portals before taking any action.